If you didn’t know. I have three total site designs right now. Feel free to link to any of these sites. Some of them are very graphics heavy and some are clean cut.

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February 28, 2002 | No Comments »

It was a beautiful gray day.

A gray day. Not a light blue day, or even a deep azure day. But it was a beautiful gray sky when I exited the door to my patio and squinted outwards at the gray sky which winked at me with a mischievious grin. Across from my apartment into the next building an elderly woman was staring intently off into space, and then I realized it was a small hummingbird, feeding on orange birds of paradises. It moved with a rhythmic precision.

I’m a February person. Perhaps because my western-zodiac sign is the water-bearing aquarius, but I prefer light winters over summers, springs, and the dreadful fall. Perhaps I should reiterate that I prefer California dark cold days over Canadian winters. Nothing under fourty degrees, please.

I looked forward to spending the day lightly chilly, taking a shower with the hot water oozing into me, but I had to rush to work. I grilled some steak, heated up some rice and eggs, and that was my lunch. I hopped in the car here I am.

Here. I. Am.

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HA! Take THAT Cingular Wireless!

To Whom it may concern:

I changed my plan from a special promotion which offered very good plan and minutes to another plan in order to receive what I thought was unlimited mobile to mobile (and the sales rep assured me was as well, for 14.99) Imagine my utter dissapointment when I looked at my bill today and I discovered that I only received 1000 minutes of mobile to mobile.

It’s not that I went over my minutes (and I did not, I am pre-emptively writing this in order I don’t get jipped again), but this is the same confusion that resulted in a previous bill of over 1000 dollars. I cannot and will not be taken advantage of again, and I’m formally complaining about the misrepresentation and very shady business practices, whether intentional or not. You should train your sales reps to be more clear about the type of plans offered and what each plan means.

I’ve been a customer of pacbell and cingular for a very very long time, and I’ve seen firsthand the gradual toning down of features such as real unlimited mobile to mobile and nights and weekends, but this blatant lie of making it seem like I had unlimited mobile to mobile is really making me angry. I could have over spent the minutes easily, and I would have been punished for YOUR misrepresentation or deception.

Please respond. I demand that I be able to change my plan to my former. I already paid my 1000 dollars for YOUR first misrepresentation, when I assumed I had unlimited mobile to mobile when I switched to the “special olympics” plan from my original plan. If I do not obtain a response in a timely fashion, I will formally complain.

- David Oh



Dear David Oh,

Thank you for contacting Cingular Wireless. I apologize for the delay in responding to your email. I am very sorry that we placed the wrong feature code on your account.

Luckily you did not go over the minutes with this mobile to mobile, so there was not a need for the account to be credited for this reason. However, I do see that you you were billed for the restoral fee. I have credited this off your account. Your current due is now $55.82.

We have also added the $14.99 mobile to mobile onto your account, this should give you unlimited mobile to mobile calling. This is an old plan.

We at Cingular Wireless appreciate your business and value you as a customer. If you have any additional questions, please do not hesitate to email us or contact us at 1-866-Cingular.

Sincerely,

Cingular Wireless

E-Care Services

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